We at Smitten by The Mitten State
want you to be completely satisfied with your purchase
All orders are individually hand crafted and can take anywhere from 7-12 business days to ship (this includes apparel).
Exchange & Replacement Policy
Love Smitten Designs we makes every effort to provide the best product we possibly can. Occasionally, however, in spite of our best efforts, a defect may occur. Because customer satisfaction is our number one priority, we offer the following Exchange Policy.
Exchange & Return Policy
If you would like to exchange or return your purchase for any reason, you may do so within thirty (30) days of purchase and are not responsible for shipping cost. Any item being exchanged or returned must be in new and unworn condition and must be accompanied by the original sales receipt. If an item is returned in exchange for an item(s) of greater value, the retail difference and applicable sales tax are required. In the event the item is no longer available, the customer may choose an item of equal or greater value. If of greater value, then the price differential shall be charged to the customer, and appropriate sales tax will be added.
There will be No returns or exchanges on custom orders.
You should expect to receive your refund within 2-4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickl
Love Smitten Designs warrants our jewelry to be free of manufacturer’s defects. Items with manufacturing defects returned within thirty (30) days of purchase will be replaced with the identical item at no charge. A $10.00 processing fee applies to all returns once the initial 30-day guarantee expires. All returns must be accompanied by the original sales receipt and are subject to inspection. If a returned item is found not to be defective, it will be returned with a letter of explanation.
The Replacement Policy does NOT cover normal wear and tear or items that are lost. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing is not covered under our Replacement Policy.
Please note that slight irregularities and variations in silversmith work are characteristic of the uniqueness and individual hand-craftsmanship of the product and should not be considered as defective.
Please contact us at: firstname.lastname@example.org for returns & exchanges.
Return your order to:Smitten by The Mitten State118 Water stBoyne City, MI 49712
Because of the value of your custom made item, all items are shipped priority mail. Priority mail provides insurance to cover your item if it is lost or damaged during delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note: Shipping rates for many items we sell are based on the weight of the item. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.